The lady came to my consultation with severe tinnitus complaints (ringing in the ears). Beforehand, her husband had written a personal, handwritten letter to me, in which he indicated that his wife is illiterate and requested me in advance to avoid this subject during the conversation. The letter conveyed so much love and devotion. Between the lines, I also read the struggle and sorrow that low literacy had cost them for years. In our conversation, while I explained tinnitus